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Last Updated: 03/18/2026

Copan Diagnostics (“Copan,” “we,” “us” or “our”) respects the privacy of the information you have entrusted to us. This Privacy Policy (“Privacy Policy”) explains how we collect, use, and disclose your information. By accessing and using our website at www.copanusa.com (the “Site”), you acknowledge you have read and understand the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Policy, please do not continue to use our Site.

If you reside in the State of California, please click to learn more about your privacy rights. To the extent that there is a conflict between this Privacy Policy and the Privacy Notice for California Residents, the Privacy Notice for California Residents will prevail only if you reside in the State of California (you are a “California Consumer”).

If you reside in a country in the European Economic Area or in Switzerland, please click to learn more about your privacy rights. To the extent that there is a conflict between this Privacy Policy and the Privacy Notice for European Residents, the Privacy Notice for European Residents will prevail only if you reside in the European Economic Area or in Switzerland (you are a “European Resident”).

This Privacy Policy applies to information we collect through the Site, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Site. This Privacy Policy also applies to the information that we collect from individuals at trade shows. However, this Privacy Policy does not apply to information collected from our employees, contractors, or vendors.

1. Types of Personal and Other Information We May Collect

When you use our Site, we collect Personal Information. By “Personal Information” we mean information that can identify or reasonably be linked to an individual. We gather Personal Information about our customers so that we can better serve you. We collect Personal Information only when it is given to us voluntarily or in response to our request when you inquire about our products. For example, when you request information about or samples of a product, we ask for your Personal Information, including your contact information (first and last name, email address, telephone number, and physical address) and your organization information (organization and job title). Similarly, if you wish to contact us via our Site, we will also ask you to provide your Personal Information, including your contact and organization information. You may choose not to provide Personal Information, (subject to the controls offered by your personal device’s (e.g., mobile device, laptop, or desktop computer) operating system), but this may prevent you from receiving certain features of the Site.

In addition of your contact and organization Personal Information, we also collect non-Personal Information relating to the Site, that is, information that does not personally identify an individual.  The non-Personal Information we collect includes technical information about your computer, such as the browser type and version, browser plug-in types and versions, the operating system of your computer, the Internet Service Provider (ISP), and your internet protocol (IP) address, location, and time zone setting. Additionally, it also includes information about the search queries you enter into the search bar feature on our Site and the results generated in connection with those search queries, how you interact with the Site, information generally collected or “logged” by Internet websites or Internet services when accessed or used by users, and information about your web browser or device accessing or using the Site. Examples of the non-Personal Information we collect are:

  • The pages of our Site that you viewed during a visit;
  • What information, content or advertisements you view or interact with using the Site;
  • Language preferences;
  • The city and state in which you are located (but not your precise geographic location); and
  • Unique identifiers that are not connected and cannot reasonably be connected to your identity.

We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information. As discussed in more detail below, we sometimes use cookies and other automatic information gathering technologies to gather Personal Information and non-Personal Information.

We also automatically collect information as to how our visitors were directed to our Site, how they navigate around the Site, and what products they browse. We collect this information to help us understand how visitors to our Site use our services, so that we can better manage and enhance our Site. Information collected by the Site may be collected by us or one of the third parties we utilize in providing the Site (as further described below).

Our Site may link with social media platforms, including X Corp. (formerly Twitter), Facebook, LinkedIn, YouTube, and Instagram. When you link a social media account to our Site, then we may collect information about that social media account and share information with that social media account as described in the connection process. This collected information may include, but is not limited to, your name, email address, demographic information from your profile, friend lists, postings or other content, and your profile picture. You acknowledge and agree that we are not responsible for the data collection or use practices of any such connected social media platform. You should read each social media platform’s privacy policy before linking that social media account.

2.Cookies and Automatic Information Gathering Technologies

Every time you use the Site (e.g., access a Site webpage), we collect Personal Information and non-Personal Information (discussed above in Section 1) regarding that use.  For example, to improve our Site, we collect how, when, and which parts of the Site or their features you use, and which social media platforms you connect to the Site. Also, we may use your device’s unique identifier or other unique identifiers to assist us in collecting and analyzing this data.

To assist us in collecting and storing this non-Personal Information, we may employ a variety of technologies, including “cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” Cookies are small text files placed on your device that uniquely identify your device and which a website can transfer to a consumer’s hard drive to keep records of his or her visit to a website. We, or third parties, may use session cookies or persistent cookies. Session cookies only last for the specific duration of your visit and are deleted when you close your browser. Persistent cookies remain on your device’s hard drive until you delete them or they expire. Both types of cookies enhance user experience by recalling your use of the Internet and our Site. Further, a web beacon, pixel or tag is a small, usually-transparent image placed on a web page that allows the operator of that image, which may be the operator of the website you visit or a third party, to read or write a cookie.

Your operating system and web browser may allow you to erase information stored in cookies and local browser storage. But if you do so, you may be forced to login to the Site again, and you may lose some preferences or settings.  You may also be able to set your browser to refuse all website storage or to indicate when it is permitted, but some features of our Site may not function properly without it.  We may use cookies to keep you logged in, save your preferences for the Site, and to collect information about how you use our Site

There are several ways to manage cookies. You can control the use of cookies at the browser level, by instructing your browser to accept cookies, disable cookies or notify you when receiving a new cookie. Additionally, our Site uses a cookie consent banner that allows you to manage your cookie preferences by selecting “Customize,” “Reject All,” or “Accept All.” Please note that if you reject cookies, you may still use our website, but your ability to use some features or areas of our Site may be limited. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit www.networkadvertising.org to learn more. Note that opting-out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

Online Tool Providers (as defined below in Section 4), cookies, web beacons, pixels, tags, and similar third party technologies are collectively referred to herein as “Tracking Technologies.” Tracking Technologies may have the right to use Personal Information and Non-Personal Information about you for their own business purposes. The use and disclosure of Personal Information and Non-Personal Information by thirty party Tracking Technologies are described in their respective privacy policies. We use Tracking Technologies to collect data about your computer and your use of our Site. We will treat this data as Personal Information only where the data, or the information it is associated with, can be individually identified to you. Tracking Technologies may collect information automatically, in which case the Personal Information and Non-Personal Information it receives are subject to the Tracking Technology’s privacy policy. Some Tracking Technologies may allow you to opt out of certain collection and/or uses of your information. For more information about the privacy practices of the Tracking Technologies that we currently use (and/or that we reserve the right to use), please see below:

  • Google Analytics: We use Google Analytics, a third party analytic tool which uses tags to measure, analyze, and report on access to and usage of our Site. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. When you access the Site, your web browser automatically sends certain information to us and to Google, which is used to understand how visitors to our Site engage with our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google Analytics does not collect sensitive information on our Site, as described in the Google AdWords sensitive category restrictions. You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  • Semrush: You can learn more about Semrush’s privacy practices here: https://www.semrush.com/company/legal/privacy-policy/
  • Bioz: You can learn more about Bioz’s privacy practices here: https://bioz.com/privacy_policy
  • Meta Platforms, Inc. (formerly Facebook): You can learn more about Meta Platforms, Inc.’s privacy practices here: https://www.facebook.com/privacy/policy/
  • Salesforce Pardot: You can learn more about Salesforce Pardot’s privacy practices here: https://www.salesforce.com/company/legal/privacy/
  1. How We Use Your Information

We may use the Personal Information we collect from you for our business purposes, such as:

  • To assist us in providing, maintaining, and protecting the Site;
  • To set up, maintain, and protect accounts to use the Site;
  • To improve our online operations;
  • To respond to your requests for information and services;
  • To provide you with information about our products and services;
  • To provide you with marketing communications and offers for products and services;
  • To administer promotional programs, such as sweepstakes, rewards, and rebate programs;
  • If you apply for a job, to consider you for employment;
  • For our research and development efforts;
  • To anonymize data so that it is no longer identifiable to an individual;
    we analyze information we obtain automatically, including from Tracking Technologies, concerning our customers’ use of, access to, and navigation of our services, Site and their browsing activities to improve, customize, and market our services and content; and for research, marketing, and other business purposes
  • For product safety, such as adverse event reporting, or to communicate product safety information to you;
  • For other business and operating purposes, such as website administration, product development, contract management, fulfilment, analytics, fraud prevention, corporate governance, reporting, and legal compliance;
  • To provide you with relevant search results when you enter search queries into the search bar feature on our Site;
  • To prevent fraud and other misuse; and
  • To comply with our legal obligations and exercise our legal rights

4. When and Why We Disclose Your Personal Information

Copan may disclose your Personal Information to third parties as described below, and only in compliance with applicable laws and regulations.

We may disclose Personal Information to provide the Site, or when you authorize or instruct us to do so, for example, when you use the Site to submit content or profile information. To respond to your inquiries about our products, we may share your contact Personal Information with other entities, such as our affiliated companies, which include Copan Italia S.p.A., Copan Diagnostics, Inc., and Copan Group – Copan Canada (collectively, the “Affiliates”). Additionally, we may also share your contact Personal Information with our contracted Service Provider distributors or suppliers.

We may also disclose Personal Information and non-Personal Information to Service Providers. By “Service Providers” we mean companies, consultants, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as processing of payments, customer service, conducting surveys, lead capture, credit review, account servicing, provision of data storage, records maintenance, hosting of our website, marketing of our products and Site, and conducting audits). When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information received from us only to provide their services to us or as required by law. For example, we may disclose personal information with our Service Providers who provide data processing or fulfilment services for us.

We may also disclose Personal Information and non-Personal Information to Online Tool Providers.  By “Online Tool Provider” we mean a licensor of software that we include in, or use with, the Site, including an application program interface (“API”) or software development kit (“SDK”), that provides a specialized function or service to us and that requires the transmission of Personal Information and/or non-Personal Information to the Online Tool Provider.

We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the General Terms of Use governing use of this Site and the terms and conditions governing the use of our other services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) submit insurance claims, cooperate with insurance investigations, and fulfil insurance subrogation activities, (e) prevent a crime or protect national security, or (f) detect, prevent or otherwise address fraud, security or technical issues.

Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Site, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business. We will use commercially reasonable efforts to notify you of such transfer, for example, via email or by posting notice on our Site.

Lastly, we reserve the right to disclose non-Personal Information, aggregated with information about our other users, to our customers, clients, business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.

5. Children

Our Site is not intended for children. We do not knowingly collect Personal Information from children, and none of the features of our Site is designed to attract children. In the event that we learn that a person under the age of 16 has provided Personal Information to us, we will delete such personal information as soon as possible.

We do not sell Personal Information of children under age 16 without affirmative authorization.

6. Third-Party Links

Our Site contains links to other third-party websites. When you follow these links to those third-party sites, the operators of those websites may collect information about you. Copan does not review, control or monitor the practices, information or materials on any other websites, and are not responsible or liable for the communications, information, content or materials from or the practices and policies (including without limitation privacy, security or data collection practices or policies) of any of those sites. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how they collect, use, share and protect your information. If you have any questions about how these other sites use your information, you should review their policies and contact them directly.

7. Opt-Out

We provide you the opportunity to opt-out of marketing communications by clicking the “unsubscribe” link in email communications or by contacting us using the contact information provided below. We will process your request as soon as possible in accordance with applicable law, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

Additionally, we may send you information regarding our Site, such as information about changes to our policies and other notices and disclosures required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature, rather than promotional.

8. Changing or Updating Your Information

We encourage our visitors to keep their information up to date. We are ready to assist you in checking or changing your personal information. Please contact us at privacy@copanusa.net and use the subject line “Updating my information.” We will respond to you within a reasonable time.

9. Right to Opt-Out of Data Sales for Nevada Residents

We do not sell your covered information, as defined by Section 603A.320 of the Nevada Revised Statutes. If you reside in Nevada, you have the right to submit a request to us at privacy@copanusa.net regarding the sale of covered information. Please include “Nevada” in your email subject line, and include the following information in your email: your name, Nevada resident address, and email address. We will respond within sixty (60) days of receiving your request.

10. Security

We implement reasonable technical and organizational security measures to safeguard your Personal Information against unauthorized access, modification, or destruction. Personal information is encrypted when it is transmitted to Copan using SSL/TLS technology. The information we collect is contained behind secured networks. We restrict access to Personal Information in our possession to our employees, authorized personnel, Service Providers, and Online Tool Providers who need to the information in order to perform their duties and operate, develop, improve or support our Site. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, Copan cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. If we learn of a security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site  or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

11.   International Data Transfers

Copan is based in the U.S. If you choose to provide us with information, please understand that your Personal Information may be transferred to the U.S. and that we may transfer that information to our Affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the EU or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information to the U.S. and other jurisdictions which may not have the same levels of data protection as the EU, and Personal Information may be subject to access by and disclosure to law enforcement agencies in the U.S.

We put in place appropriate operational, procedural and technical measures in order to ensure the protection of your Personal Information. You acknowledge you understand that by providing your Personal Information: (i) your Personal Information will be used for the uses identified above in accordance with this Policy; and (ii) your Personal Information may be transferred to the U.S. and other jurisdictions as indicated above, in accordance with applicable law.

12.   How We Respond To Do-Not-Track Signals

At this time our Site does not recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.

13.   Global Privacy Control

We honor the Global Privacy Control (“GPC”), which is a browser extension that automatically indicates a consumer’s opt-out preferences.

14.   Data Retention Periods

Copan retains your Personal Information for as long as necessary for the purposes for which it was collected. In certain instances, we may keep it longer:

  • for as long as necessary to comply with any legal requirement;
  • for backup and disaster recovery purposes;
  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; or
  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

15.   Changes to this Policy

We reserve the right to change or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the “Last Updated” date at the top of this document to see when the Privacy Policy was last changed. If we make material changes to this Privacy Policy, we will notify you by reasonable means, which may be by placing a prominent notice on our Site and/or by sending you an email at the email address we have on file for you. We encourage you to periodically review this Privacy Policy to keep up to date on how we are handling your Personal Information. IF YOU DO NOT AGREE TO CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SITE AFTER THE EFFECTIVE DATE OF SUCH CHANGES (WHICH IS THE “LAST UPDATED” DATE OF THIS PRIVACY POLICY).

16.   Contact Us

If you have any questions, comments or concerns about our privacy practices or this Privacy Policy, please contact us at:

Copan Diagnostics
26055 Jefferson Avenue,
Murrieta, CA 92562
(800) 216 – 4016
privacy@copanusa.net

 

Privacy Notice for California Residents

This Privacy Notice for California Residents (the “CA Notice”) supplements the information contained in our and applies only if you are a California Consumer (as defined in the ).

For purposes of this CA Notice “Sell,” “Selling,” “Sale,” or “Sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to another business or a third party for monetary or other valuable consideration.

“Share”, “Shared,” or “Sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to a third party for Cross-context Behavioral Advertising, whether or not for monetary or other valuable consideration.

“Cross-context Behavioral Advertising” means the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from activity across businesses or distinctly-branded websites, applications, or services, other than the business or distinctly-branded website, application, or service with which the consumer intentionally interacts.  (In other words, if we send you an ad based solely on your interaction with us or our Site, this is not Cross-context Behavioral Advertising.)

“Sensitive Personal Information” means Personal Information that is not publicly available and reveals one or more of the following:

  • A consumer’s Social Security, driver’s license, state identification card, or passport number;
  • A consumer’s account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account;
  • A consumer’s precise geolocation;
  • A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership;
  • The contents of a consumer’s mail, email, and text messages unless we are the intended recipient of the communication;
  • A consumer’s genetic or biometric data;
  • A consumer’s neural data; or
  • Personal Information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation.

“Verifiable Request” means that the identifying information provided by a consumer in connection with a request matches the Personal Information of the consumer already maintained by us. Identifying information you can submit in order to permit Copan to verify your Verifiable Request may include your first and last name, the email address and phone number that is associated with your account, and a secure confirmation code that we provide to you via email.

1. Information We Collect

 

In the past twelve (12) months, Copan has collected the following categories of Personal Information from California Consumers:

Copan has also collected other information from you which is not required to use our Site, but that you choose to provide to us through an online form.

In the past twelve (12) months, Copan has not collected Sensitive Personal Information from California Consumers.

Copan obtains this Personal Information from the following types of sources:

  • Directly from you. For example, from forms you complete or products and services that you purchase.
  • Indirectly from you. For example, from information automatically sent by your web browser or from analyzing data about your actions on our website.

 

2. Use of Personal Information

Copan may use or disclose the Personal Information we collect for one or more of the following “Business Purpose(s):”

  • To fulfill or meet the reason you provided the information;
  • To provide our Site or online services;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • To respond to your requests under the California Consumer Privacy Act of 2018 (the “CCPA”), as amended;
  • For any other purpose described to you when we collect your Personal Information; and
  • For any other acceptable purposes as set forth in the CCPA.

Unless we notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated, or incompatible purposes.

3. Retention of Personal Information

We retain each category of your Personal Information for no longer than is reasonably necessary for one or more Business Purposes, subject to your right to request we delete your Personal Information. Due to the nature of the services, it is not possible to predict the length of time that we intend to retain your Personal Information. Instead, we use the following criteria to determine whether it remains reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s):

  • Whether or not there is a retention period required by statute or regulations;
  • Pendency of any actual or threatened litigation for which we are required to preserve the information;
  • Generally accepted best practices in our industry; and/or
  • Pendency of applicable statutes of limitations for potential legal claims.

When we determine that it is no longer reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s) based on the above criteria, we will delete your Personal Information.

4. Disclosure of Personal Information

Copan may disclose Personal Information to our Affiliates and to our contracted “service providers,” “contractors,” and to “third parties” (each as defined by the CCPA) for a Business Purpose.  When we disclose Personal Information for a Business Purpose, we enter into an agreement with the receiving party that describes the purpose for sharing the Personal Information, and that requires the receiving party to keep that Personal Information confidential. In the case of disclosures to our “service providers,” our “service providers” are obligated not to use the Personal Information for any purpose other than performing the services according to their agreement with us.  In the case of our “contractors”, our “contractors’ are obligated not to use the Personal Information for any purpose unrelated to the business purpose for which we’ve engaged them.

We may disclose your Personal Information with the following categories of entities: (i) “service providers,” (ii) “contractors,” and (iii) our Affiliates.

In the past twelve (12) months,  Copan has not Sold or Shared any Personal Information about its California Consumers.

5. Your Rights and Choices

If you are a California Consumer, you may request information about our collection, use, disclosure and Sale of your Personal Information over the past twelve (12) months, whether or not it was collected electronically. If you submit a Verifiable Request, we will provide you with information regarding:

  • the categories of Personal Information we have collected about you; the categories of sources from which your Personal Information was collected; our Business Purpose for collecting, Selling, or Sharing your Personal Information; the categories of third parties with whom we disclose that Personal Information; and the specific pieces of Personal Information we collected about you; and
  • if we Sold, Shared, or disclosed your Personal Information for a Business Purpose: what categories of Personal Information we Sold or Shared, and to which categories of recipients we Sold or Shared it; and what categories of Personal Information we disclosed for a Business Purpose, and to which categories of recipients we disclosed it.

You also have the right to request a copy of your Personal Information, and/or to request that we transmit your Personal Information to another entity.  To the extent technically feasible, we will comply with your request and provide and/or transmit your Personal Information in a structured, commonly used, machine-readable format.

 

You also have the right to request that we delete any of your Personal Information that we collect or maintain by submitting a Verifiable Request. We may deny your deletion request if retaining your Personal Information is necessary for us or our “service providers” or “contractors” to:

  • Complete the transaction for which we collected your Personal Information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide goods or services that you requested, take actions reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes;
  • Debug products to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the ability to complete such research, if you previously provided informed consent;
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information; or
  • Comply with a legal obligation.

 

You further have the right to request that we correct any of your Personal Information that is inaccurate by submitting a Verifiable Request. We will correct any inaccurate Personal Information pursuant to your request to the extent possible using commercially reasonable efforts. We may deny your correction request if the Personal Information is accurate.  We may also delete your Personal Information instead of correcting it to the extent such deletion would not negatively impact you.  If you choose to exercise a privacy right under the CCPA, you have the right not to receive discriminatory treatment.

 

You may submit a Verifiable Request for the information listed above, or exercise any of your rights enumerated under this CA Notice, by calling us at 1-800-216-4016, or by completing a form on our website, available here. You may also submit a Verifiable Request on behalf of your minor child.

After we receive your Verifiable Request, we will provide to you, in writing and free of charge (unless your request is excessive, repetitive, or manifestly unfounded), the requested information for the 12-month period preceding your request (unless you specifically request disclosure beyond such 12-month period, in which case, we will process your request with respect to Personal Information we have collected during the time period you specify, provided that (a) the earliest date that your request may apply to is January 1, 2022, and (b) processing your request does not require disproportionate effort). You can choose to have this information delivered to you by postal mail, or electronically. We will try to respond to your verified request within forty-five (45) days of receipt, but if we require more time (up to another forty-five (45) days) we will inform you of the reason and extension period in writing. Please note that we are not required to comply with your request for information more than twice in any 12-month period. If applicable, our response will explain the reasons why we cannot comply with your request.

Copan does not and will not, without first obtaining your consent, Sell or Share Personal Information.

Should you choose to exercise any of the rights enumerated under this CA Notice, we will not:

  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services; or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, please be aware that it may be a functional necessity for our Site to have Personal Information about you in order to operate, and we may not be able to provide some or all of our Site to you if you direct us to delete your Personal Information.

 

PRIVACY NOTICE FOR EUROPEAN RESIDENTS

This Privacy Notice for European Residents (the “EU Notice”)  supplements the information contained in our and applies only if you are a European Resident (as defined in the ). If you are a European Resident, then information we collect from you may be subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “EU GDPR”), or the equivalent laws of the United Kingdom and Switzerland (collectively, “Data Protection Laws”), and the following additional information is provided for your benefit. For purposes of this EU Notice, in addition to the meaning set forth in the , “Personal Information” shall also include “personal data” as that term is defined by the EU GPDR and UK GDPR, as well as “personal data” or similar terminology as defined by other applicable Data Protection Laws.

The controller of the Personal Information collected through the Site is:

Copan Diagnostics

26055 Jefferson Avenue,

Murrieta, CA 92562

 

If you use the Site, you acknowledge that your Personal Information is being processed pursuant to the lawful bases described below, and you specifically consent to your Personal Information gathered through the Site being transferred, used, and stored in the United States or other third party countries which do not have local privacy laws that are equivalent to the Data Protection Laws. You acknowledge and agree that the local laws in such countries may be materially different from, and provide for a lesser degree of protection regarding your Personal Information (including, but not limited to, with respect to governmental and law enforcement agencies’ ability to access your Personal Information under certain conditions) than, Data Protection Laws.

1. Personal Information

If you use the Site, we may collect certain categories of Personal Information, as described below:

2. Your Rights

You have the following rights under applicable Data Protection Laws:

  • You have the right to know why we collect your Personal Information, how and why it is processed by us, and what our legal bases for such processing are.
  • Right of access: you have the right to access your Personal Information.
  • Right to rectification and deletion: you have the right to supplement or correct the Personal Information we’ve collected about you, or to direct us to delete your Personal Information.
  • If you give us your consent to process your Personal Information, you have the right to revoke that consent.
  • Right to data portability: you have the right to request that we transfer all your Personal Information to another controller in a reasonably understandable format.
  • Right to object: you may object to our processing of your Personal Information. We will make commercially reasonable efforts to comply with your objection, unless there are legally permissible reasons why we can or must continue to process your Personal Information.

3. Lawful Bases for Processing

Under European law, companies must have a legal basis to process data. You have particular rights available to you depending on which legal basis we use, and we’ve explained these above. You always have the right to request access to, rectification of, and erasure of your data under applicable Data Protection Laws.  To exercise your rights, please email us at privacy@copanusa.net.

Pursuant to a contract with you:

We may process data as necessary to perform our contracts with you.  We describe the contractual services for which this data processing is necessary throughout our . The main uses of your data necessary to provide our contractual services are described in the “How We Use Your Information” section of the .

We’ll use the Personal Information we have to provide the Site and as otherwise described in our if you choose not to provide certain data, the quality of your experience using the Site may be negatively impacted.

When we process data you provide to us as necessary to perform our contracts with you, you have the right to receive a portable copy of it (meaning to receive a copy of your data in a structured, commonly used and machine-readable format) under applicable Data Protection Laws. To exercise your rights, please email us at privacy@copanusa.net.

The other legal bases we rely on in certain instances when processing your data are:

Your Consent:

We may process your Personal Information on the lawful basis of consent.

When we process data you provide to us based on your consent, you have the right to withdraw your consent at any time and to receive a portable copy of the data you provide to us, under applicable Data Protection Laws. To exercise your rights, please email us at privacy@copanusa.net.

Legitimate Interests:

We may process your Personal Information where our legitimate interests, or the legitimate interests of a third party, are not outweighed by your interests or fundamental rights and freedoms.

The legitimate interests for our processing of Personal Information are to:

  • Assist us in providing, maintaining, and protecting the Site;
  • Set up, maintain, and protect accounts to use the Site;
  • Improve our online operations;
  • Process transactions;
  • Provide customer service;
  • Communicate with you, such as provide you with account- or transaction-related communications, or other newsletters, RSS feeds, and/or other communications relating to the Site;
  • Send or display offers and other content that is customized to your interests or preferences;
  • Perform research and analysis aimed at improving our products and services and developing new products or services;
  • Manage and maintain the systems that provide the Site;
  • Prevent and address fraud, unauthorized use of the Site, violations of our terms and policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), our users or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm; and
  • Operate of our day-to-day business and planning, including executing strategic corporate transactions, such as mergers.

You have the right to object to, and seek restriction of, such processing; to exercise your rights, please email us at privacy@copanusa.net.

We will consider several factors when assessing an objection to our processing in furtherance of Copan’s legitimate interests, including: our users’ reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort. Your objection will be upheld, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.

Compliance with a legal obligation:

  • We need to process your Personal Information when applicable law requires it, including, for example, if there is a valid legal request for certain data.

 

4. Disclosures of Your Information

“Processors” means our Service Providers and their respective service providers.

We may also disclose your Personal Information, (as well as Usage Data, without the same restrictions that apply to your Personal Information) to our Processors who we engage to perform certain functions for us, or on our behalf (including, but not limited to, processing of payments, provision of data storage, hosting of our website, marketing of our products and services, conducting audits, and performing web analytics). A list of our Processors and a description of the services that they perform for us follows.  We establish data processing agreements that govern our Processors’ use of your Personal Information, but our Processors’ use of your Personal Information may also be subject to the Processors’ own privacy policies.  See the following links to our Processors’ privacy policies: Google; Semrush; Bioz; Meta Platforms, Inc. (formerly Facebook); and Salesforce Pardot.

5. Retention of Your Information

We retain each category of your Personal Information for no longer than is reasonably necessary for one or more of the above lawful bases for processing, subject to your right to request we delete your Personal Information. Due to the nature of the services, it is not possible to predict the length of time that we intend to retain your Personal Information. Instead, we use the following criteria to determine whether it remains reasonably necessary to retain your Personal Information for one or more disclosed lawful bases for processing:

When we determine that it is no longer reasonably necessary to retain your Personal Information for one or more disclosed lawful bases for processing based on the above criteria, we will delete your Personal Information.

6. Questions and Complaints

If you have any questions or complaints regarding our use of your Personal Information, please contact us at privacy@copanusa.net. You also have the right to submit a complaint to your applicable Data Protection Authority.