Frequently Asked Questions
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MSDS sheets are available on the Technical Support section of our website. If the appropriate MSDS cannot be located, please call Customer Service at (800) 216-4016.
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Please call Customer Service at (800) 216-4016 to obtain a Certificate of Quality Assurance. When requesting the Certificate, please have the product catalog # and lot # ready.
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Please call Copan Customer Service to obtain the status of your order. Please have your Purchase Order and Product Catalog # available.
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Returns for products ordered directly from Copan Diagnostics must be coordinated through our Customer Service department within 48 hours of receipt of damaged or incorrect goods. Customers will receive a Returned Goods Authorization # (RGA) to initiate and track the return process. Returned goods must be packaged and returned in the original box. Once RGA# has been issued, the goods must be returned to Copan within 10 business days in order to receive a credit memo or replacement goods.
For returns due to customer ordering error, a 10% restocking charge will apply. Copan is not responsible for any freight charges for returned goods unless shipment is incorrect when compared to customer Purchase Order.
Copan will not accept returned goods and/or credit customers for goods which were damaged while in transit to customer unless shipment is refused when delivery is attempted and/or documented with freight carrier at time of receipt.
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Please submit all complaints regarding defective product to a Customer Service Representative. Please provide lot number, product batch, photos, samples and all relevant information. The complaint will be reviewed by Copan’s QA group and appropriate corrective action will be taken.
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Customers can establish a credit account with Copan by verifying credit information and providing the appropriate licenses for distribution and use. Copan also accepts VISA, MasterCard, American Express, or wire transfers as valid payment options.
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All orders will be shipped within 5 business days of order receipt (depending on inventory availability), unless an alternative ship date is specified, via the most economical mode of transportation. Copan has a variety of shipping methods available to efficiently service your institution. If you request special transportation and/or packaging, additional charges may apply
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To receive technical assistance with a product, check the Technical Support Section of the website or please call our Customer Service Department at (800) 216-4016.
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After credit approval, payment terms are Net 30 days. Balances remaining unpaid after 30 days are subject to a 1.5% per month late fee.
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No, Copan Specimen Collection Swabs do not contain Latex.
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NEWS AND EVENTS
March 7, 2013
WASP® ID Disc Application Feature Allows for Complete Automation in the Specimen Setup Process
Click here to learn more >
June 17-18, 2013
Northeast Association for Clinical Microbiology and Infectious Diseases, NACMID
July 30 - August 1, 2013
AACC, Clinical Lab Expo
Houston, TX
October 2013
E.G. Scott Microbiology Symposium
TBD
Click here for complete
list of
events >
FEATURED STUDY
JCM Study Demonstrates ESwab™ is Superior for Group B Strep >
The performances of the ESwab™ and Amies transport media were evaluated for optimal survival of group B streptococcus (GBS) in StrepB carrot broth. ESwab™ was superior to Amies at all temperatures evaluated but was optimal at 21°C and 24°C, whereas recovery in Amies was significantly decreased at these temperatures.
Want more Studies?
Click here to find more >
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