WASP®: MAINTENANCE & TECH SUPPORT WASP® Overview 

Warranty

During the first year of ownership Copan provides a full warranty, this warranty includes:

Two preventive maintenance visits

Intervention within 24 hours in case of machine breakdown

Replacement parts and labor for the machine repairs and maintenance
provided free of charge.

Free technical assistance by Copan or designee by telephone, web video/audio
remote connection, and software upgrades.
 

Maintenance Contract

A maintenance contract is available for purchase for each year after the original warranty for the instrument expires.
The maintenance contract comprises the following:

Intervention within 24 hours in case of machine breakdown

Unlimited technical assistance by Copan or designee by telephone, web video/audio remote connection, and software upgrades.

All replacements parts needed are covered by this maintenance contract and will be charged to the customer separately.

Remote Accessibility for Immediate Attention Minimizes Downtime: All WASP® instruments are set up with a remote access account that can be accessed 24/7.


 

 

State-of-the-Art Technology Driven by Copan’s Unique Resources and Expertise
 

The WASP® system was conceived, designed, built and is supported by the Copan Group which has a unique broad range of assets that include an in-house microbiology team, experts in robotics and automation, mechanical and software engineers. Users have total confidence and peace of mind of Copan’s in-depth knowledge of clinical microbiology and the demands for a reliable and fully automated solution.
 

WASP® Technical Support Team is equipped
with iPads and iPhones to access the
WASP® 24/7 from ANYWHERE!